Ajax PRO: Tool for Engineers – Professional installation, management, and new service revenue for security experts

With Ajax PRO: Tool for Engineers, Ajax Systems offers a sophisticated platform for professional installers that simplifies and automates installation, management, maintenance, and service processes. The software combines all the functions that security experts need for professional projects—from quick system commissioning to long-term support for complex security installations.

For companies such as the GRAEF Group, which plan and implement high-quality security technology in Berlin and Brandenburg, the PRO tool is a crucial component for efficient project management and optimal customer service.

Central platform for installation, administration, and maintenance

Ajax PRO: Tool for Engineers enables specialists to manage hundreds of systems simultaneously—securely, in a structured manner, and regardless of location.
The platform offers:

• Quick activation and registration of new hubs
• Complete device management including configuration, testing, and calibration
• Real-time notifications of events, errors, or tampering attempts
• Remote maintenance without on-site appointments
• Event logs and diagnostics for analysis and service optimization
• User and access control for installers, operators, and end customers

Thanks to the cloud connection, systems remain permanently accessible and can be adapted at any time – ideal for growing and dynamic security projects.

Efficient commissioning of Ajax systems

The tool guides the installer step by step through all processes:

• automatic device search
• Assignment of rooms and zones
• Configuration of security and automation scenarios
• Installation of alarm routes and monitoring systems
• Checking radio quality with Jeweller/Superior Jeweller
• Testing of detectors in accordance with EN standards

This means that new systems are up and running within minutes—a significant advantage for large-scale projects and time-critical installations.

Ajax Services – from one-off projects to recurring revenue

Ajax Services are constantly evolving and offer PROs new opportunities to generate stable and predictable income.
Currently, installation partners can integrate the following services directly into their projects:

Ajax SIM

Ready-to-use SIM card with stable connection for hubs – ideal for properties without reliable internet.

Ajax Ultra DP

A new bidirectional transmission channel with guaranteed alarm transmission and particularly high reliability.

Ajax Cloud Storage

Secure cloud storage for DoorBell and IndoorCam recordings—ideal for projects requiring video evidence.

Ajax Photo Mode

Enables photo alarm verification with Ajax cameras in third-party video surveillance software —particularly relevant for control rooms and professional integrators.

New payment options directly in Ajax PRO: Tool for Engineers

An important update: PROs can now activate Ajax Services directly in the PRO tool via card payment.

Already available in dozens of countries, this feature will be rolled out worldwide by the end of the year.
Additional benefits:

• Installers can allow end customers to pay for services themselves —directly in their Ajax app.

• Less paperwork for PROs, more transparency for end users.

• Stable, predictable income through subscriptions instead of one-off projects.

This makes Ajax a comprehensive service platform that combines hardware, cloud services, communication, and management tools in a single ecosystem.

Why Ajax PRO: Tool for Engineers is ideal for the GRAEF Group

As a certified Ajax partner, the tool offers numerous advantages for the GRAEF Group:

• Efficient project implementation for large and small installations
• Quick maintenance and fault diagnosis
• Easy expansion of existing systems
• Optimal support for customers in Berlin & Brandenburg
• Option to integrate recurring service models
• Centralized management of all customer and property installations

This allows us to further expand our portfolio and offer our customers state-of-the-art solutions in the areas of building security, fire alarm technology, burglary protection, and video verification.

Interested in Ajax PRO or Ajax projects?

As a professional installer, the GRAEF Group supports you in:

• Planning and implementation of modern Ajax security systems
• Migration of existing alarm systems to Ajax
• Setup of Ajax services and cloud functions
• Support for complex installations and large-scale projects