Competent supervisory authority: Berlin Chamber of Industry and Commerce, Fasanenstraße 85 10623 Berlin

Competent chamber: Chamber of Crafts Berlin, Blücherstraße 68 10961 Berlin

Professional regulations: Crafts Code (Federal Law Gazette I, page 3074 in the version dated September 24, 1998)

Responsible for content and newsletter according to § 55 of the Interstate Broadcasting Treaty: GRAEF Consulting GmbH

Liability insurance: ERGO Versicherungsgruppe AG - covers personal injury, financial loss and property damage up to €6,000,000 *Additional legal expenses insurance

Disclaimer: Despite careful control of the content, we assume no liability for the content of external links. The operators of the linked pages are solely responsible for their content.

Privacy policy

The following privacy policy applies to the use of our online offering [www.graef-gruppe.de] (hereinafter "website").
We attach great importance to data protection. The collection and processing of your personal data takes place in compliance with the applicable data protection regulations, in particular the General Data Protection Regulation (GDPR).
Controller
The controller responsible for the collection, processing and use of your personal data within the meaning of Art. 4 No. 7 GDPR is

GRAEF Consulting GmbH
Landstrasse 123
9795 Triesen - FL

If you wish to object to the collection, processing or use of your data by us in accordance with these data protection provisions as a whole or for individual measures, you can address your objection to the controller. You can save and print out this privacy policy at any time.

The hosting services we use serve to provide the following services: Infrastructure and platform services, computing capacity, storage space and database services, security services and technical maintenance services that we use for the purpose of operating the website.
Here we, or our hosting provider, process inventory data, contact data, content data, contract data, usage data, meta and communication data of customers, interested parties and visitors to this website on the basis of our legitimate interests in the efficient and secure provision of our website in accordance with Art. 6 para. 1 sentence 1 f) GDPR in conjunction with Art. 28 GDPR. Art. 28 GDPR.

We collect information about you when you use this website. We automatically collect information about your usage behavior and your interaction with us and register data about your computer or mobile device. We collect, store and use data about every access to our website (so-called server log files). The access data includes:
Name and URL of the retrieved file
Date and time of the retrieval
Amount of data transferred
Notification of successful retrieval (HTTP response code)
Browser type and browser version
Operating system
Referrer URL (i.e. the previously visited page) 5 the previously visited page)
Websites accessed by the user's system via our website
Internet service provider of the user
IP address and the requesting provider
We use this log data without allocation to your person or other profiling for statistical evaluations for the purpose of the operation, security and optimization of our website, security and optimization of our website, but also to anonymously record the number of visitors to our website (traffic) and the extent and type of use of our website and services, as well as for billing purposes to measure the number of clicks received from cooperation partners. Based on this information, we can provide personalized and location-based content and analyze traffic, search for and correct errors and improve our services.
This is also our legitimate interest in accordance with Art. 6 para. 1 sentence 1 f) GDPR.

We reserve the right to check the log data retrospectively if there is a justified suspicion of unlawful use based on concrete evidence. We store IP addresses in the log files for a limited period of time if this is necessary for security purposes or for the provision or billing of a service, e.g. if you use one of our offers. After canceling the order process or after receipt of payment, we delete the IP address if it is no longer required for security purposes. We also store IP addresses if we have a concrete suspicion of a criminal offense in connection with the use of our website. We also store the date of your last visit as part of your account (e.g. when registering, logging in, clicking on links, etc.).

We use so-called session cookies to optimize our website. A session cookie is a small text file that is sent by the respective servers when you visit a website and is temporarily stored on your hard disk. This file as such contains a so-called session ID, with which various requests from your browser can be assigned to the joint session. This allows your computer to be recognized when you return to our website. These cookies are deleted after you close your browser. They are used, for example, to enable you to use the shopping basket function across several pages.
We also use persistent cookies (also small text files that are stored on your end device) to a limited extent, which remain on your end device and enable us to recognize your browser the next time you visit. These cookies are stored on your hard disk and delete themselves after the specified time. Their lifespan is 1 month to 10 years. This enables us to present our website to you in a more user-friendly, effective and secure manner and, for example, to display information on the site that is specifically tailored to your interests.

Our legitimate interest in the use of cookies in accordance with Art. 6 para. 1 sentence 1 f) GDPR is to make our website more user-friendly, effective and secure.
The following data and information are stored in the cookies:
Log-in information
Language settings
Search terms entered
Information about the number of visits to our website and the use of individual functions of our website.

When the cookie is activated, it is assigned an identification number and your personal data is not assigned to this identification number. Your name, IP address or similar data that would allow the cookie to be assigned to you are not stored in the cookie. Based on the cookie technology, we only receive pseudonymized information, for example about which pages of our store have been visited, which products have been viewed, etc.

You can set your browser so that you are informed about the setting of cookies in advance and can decide in individual cases whether you want to exclude the acceptance of cookies for certain cases or in general, or that cookies are completely prevented. This may limit the functionality of the website.
Data to fulfill our contractual obligations
We process personal data that we require to fulfill our contractual obligations, such as name, address, email address, products ordered, billing and payment data. The collection of this data is necessary for the conclusion of the contract.
The data is deleted after the warranty periods and statutory retention periods have expired. Data that is linked to a user account (see below) is retained in any case for the duration of this account.
The legal basis for the processing of this data is Art. 6 para. 1 sentence 1 b) GDPR, because this data is required so that we can fulfill our contractual obligations to you.

You can create a user account on our website. If you wish to do so, we need the personal data requested when you log in. When you log in later, only your email or user name and the password you have chosen will be required.
For new registrations, we collect master data (e.g. name, address), communication data (e.g. email address) and payment data (bank details) as well as access data (user name and password).
To ensure that you register correctly and to prevent unauthorized logins by third parties, you will receive an activation link by email after your registration to activate your account. Only after successful registration will we permanently store the data you provide in our system.
You can have us delete a user account once it has been created at any time without incurring any costs other than the transmission costs according to the basic rates. A notification in text form to the contact details mentioned under point 1 (e.g. e-mail, fax, letter) is sufficient for this. We will then delete your stored personal data, unless we still have to store it for the processing of orders or due to statutory retention obligations.
The legal basis for the processing of this data is your consent in accordance with Art. 6 para. 1 sentence 1 a) GDPR.

To register for the newsletter, the data requested in the registration process is required. Registration for the newsletter is logged. After registering, you will receive a message to the email address provided asking you to confirm your registration ("double opt-in"). This is necessary to prevent third parties from registering with your email address.

You can revoke your consent to receive the newsletter at any time and thus unsubscribe from the newsletter.

We store the registration data for as long as it is required for sending the newsletter. We store the logging of the registration and the mailing address as long as there was an interest in proving the consent originally given; as a rule, these are the limitation periods for civil law claims, i.e. a maximum of three years.
The legal basis for sending the newsletter is your consent pursuant to Art. 6 para. 1 sentence 1 a) in conjunction with Art. 7 GDPR in conjunction with Section 7 para. 2 no. 3 UWG. The legal basis for logging the registration is our legitimate interest in proving that the newsletter was sent with your consent.
You can cancel the registration at any time without incurring any costs other than the transmission costs according to the basic rates. A message in text form to the contact details stated under point 1 (e.g. e-mail, fax, letter) is sufficient for this. Of course, you will also find an unsubscribe link in every newsletter.

We will send you regular product recommendations by e-mail independently of the newsletter. In this way, we send you information about products from our range that you may be interested in based on your recent purchases of goods or services from us. We do this strictly in accordance with legal requirements. You can object to this at any time without incurring any costs other than the transmission costs according to the basic rates. A message in text form to the contact details mentioned under point 1 (e.g. e-mail, fax, letter) is sufficient for this. Of course, you will also find an unsubscribe link in every email.
The legal basis for this is the statutory permission pursuant to Art. 6 para. 1 sentence 1 f) GDPR in conjunction with Section 7 para. 3 UWG.

If you contact us (e.g. via contact form or email), we will process your data to process the request and in the event that follow-up questions arise.

If the data processing is carried out for the implementation of pre-contractual measures that take place at your request or, if you are already our customer, for the implementation of the contract, the legal basis for this data processing is Art. 6 para. 1 sentence 1 b) GDPR.
We only process other personal data if you consent to this (Art. 6 para. 1 sentence 1 a) GDPR) or if we have a legitimate interest in processing your data (Art. 6 para. 1 sentence 1 f) GDPR). A legitimate interest lies, for example, in responding to your email.

We use Google Analytics, a web analysis service of Google Inc ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about the use of this website by the site visitors is usually transmitted to a Google server in the USA and stored there.
This is also our legitimate interest in accordance with Art. 6 para. 1 sentence 1 f) GDPR.
Google has submitted to the Privacy Shield Agreement concluded between the European Union and the USA and is certified. Google thereby undertakes to comply with the standards and regulations of European data protection law. You can find more information in the following linked entry: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active.
We have activated IP anonymization on this website (anonymizeIp). However, this means that your IP address will be shortened by Google beforehand within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. Google will use this information on our behalf for the purpose of evaluating your use of the website, compiling reports on website activity and providing us with other services relating to website activity and internet usage.
The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

You can also prevent the transmission of the data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plug-in available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de.
As an alternative to the browser plug-in or within browsers on mobile devices, you can click on the following link to set an opt-out cookie that will prevent Google Analytics from collecting data within this website in the future (this opt-out cookie only works in this browser and only for this domain. If you delete the cookies in your browser, you must click this link again): [Deactivate Google Analytics]

Unless specifically stated, we only store personal data for as long as is necessary to fulfill the purposes pursued.
In some cases, the legislator provides for the retention of personal data, for example under tax or commercial law. In these cases, the data will only be stored by us for these legal purposes, but will not be processed in any other way and will be deleted after the statutory retention period has expired.
Your rights as a data subject affected by data processing
Under the applicable laws, you have various rights regarding your personal data. If you wish to exercise these rights, please send your request by e-mail or by post, clearly identifying yourself, to the address given in section 1.
Below you will find an overview of your rights.

You have the right to clear information about the processing of your personal data.

In detail:
You have the right to obtain confirmation from us at any time as to whether personal data concerning you is being processed. If this is the case, you have the right to request information from us free of charge about the personal data stored about you, together with a copy of this data. You also have the right to the following information
the purposes of the processing;
the categories of personal data concerned;
the recipients or categories of recipient to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organizations;
where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period;
the existence of the right to request from the controller rectification or erasure of personal data or restriction of processing of personal data concerning you or to object to such processing;
the existence of the right to lodge a complaint with a supervisory authority;
where the personal data are not collected from you, any available information as to their source;
the existence of automated decision-making, including profiling, referred to in Art. 22 (1) and (4) GDPR and - at least in these cases - meaningful information on the logic involved and the scope and intended effects of such processing for you.
If personal data is transferred to a third country or to an international organization, you have the right to be informed of the appropriate safeguards pursuant to Art. 46 GDPR in connection with the transfer.

You have the right to obtain from us the rectification and, where applicable, completion of personal data concerning you.
In detail:
You have the right to obtain from us without undue delay the rectification of inaccurate personal data concerning you. Taking into account the purposes of the processing, you have the right to have incomplete personal data completed, including by means of providing a supplementary statement.
Right to erasure ("right to be forgotten")
In a number of cases, we are obliged to erase personal data concerning you.
In detail:
Pursuant to Art. 17 (1) GDPR, you have the right to obtain from us the erasure of personal data concerning you without undue delay and we are obliged to erase personal data without undue delay where one of the following grounds applies:
The personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed.
You withdraw your consent on which the processing is based according to Art. 6 para. 1 sentence 1 a) GDPR, or Art. 9 para. 2 a) GDPR, and where there is no other legal ground for the processing.
You object to the processing pursuant to Art. 21 para. 1 GDPR and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Art. 21 (2) GDPR to object to the processing.
The personal data have been unlawfully processed.
The erasure of personal data is necessary for compliance with a legal obligation in Union or Member State law to which we are subject.

The personal data have been collected in relation to the offer of information society services referred to in Article 8(1) GDPR.
Where we have made the personal data public and are obliged pursuant to Article 17(1) GDPR to erase the personal data, we, taking account of available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform controllers which are processing the personal data that you have requested the erasure 1 GDPR, we shall take appropriate measures, including technical measures, taking into account the available technology and the implementation costs, to inform data controllers who process the personal data that you have requested the deletion of all links to this personal data or of copies or replications of this personal data.
Right to restriction of processing
In a number of cases, you are entitled to request that we restrict the processing of your personal data.
In detail:
You have the right to obtain from us restriction of processing where one of the following applies
the accuracy of the personal data is contested by you, for a period enabling us to verify the accuracy of the personal data;
the processing is unlawful and you oppose the erasure of the personal data and request the restriction of their use instead;
we no longer need the personal data for the purposes of the processing, but they are required by you for the establishment, exercise or defense of legal claims; or
you have objected to processing pursuant to Art. 21 para. 1 GDPR, as long as it has not yet been determined whether the legitimate reasons of our company outweigh yours.
Right to data portability
You have the right to receive, transmit or have us transmit personal data concerning you in machine-readable form.
In detail:
You have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and you have the right to transmit those data to another controller without hindrance from us, where
the processing is based on consent pursuant to Art. 6 para. 1 sentence 1 a) GDPR or Art. 9 para. 2 a) GDPR or on a contract pursuant to Art. 6 para. 1 sentence 1 b) GDPR and
the processing is carried out by automated means.
In exercising your right to data portability pursuant to paragraph 1, you have the right to have the personal data transmitted directly from us to another controller, where technically feasible.

You have the right to object to the lawful processing of your personal data by us if this is based on your particular situation and if our interests in the processing do not outweigh yours.
In detail:
You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you which is based on Art. 6 para. 1 sentence 1 e) or f) GDPR; this also applies to profiling based on these provisions. We will no longer process the personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defense of legal claims.
Where personal data are processed by us for direct marketing purposes, you have the right to object at any time to processing of personal data concerning you for such marketing, which includes profiling to the extent that it is related to such direct marketing.
You have the right to object, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out for scientific or historical research purposes or for statistical purposes in accordance with Art. 89 para. 1 GDPR, unless the processing is necessary for the performance of a task carried out in the public interest.
Automated decision-making, including profiling
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
Automated decision-making based on the personal data collected does not take place.
Right to withdraw consent under data protection law
You have the right to withdraw your consent to the processing of personal data at any time.
Right to lodge a complaint with a supervisory authority
You have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of personal data relating to you is unlawful.

We make every effort to ensure the security of your data within the framework of the applicable data protection laws and technical possibilities.
Your personal data is transmitted to us in encrypted form. This applies to your orders and also to the customer login. We use the SSL (Secure Socket Layer) coding system, but would like to point out that data transmission over the Internet (e.g. when communicating by e-mail) may be subject to security vulnerabilities. Complete protection of data against access by third parties is not possible.
To secure your data, we maintain technical and organizational security measures in accordance with Art. 32 GDPR, which we constantly adapt to the state of the art.

Furthermore, we cannot guarantee that our service will be available at certain times; disruptions, interruptions or failures cannot be ruled out. The servers we use are carefully backed up on a regular basis.
Transfer of data to third parties, no data transfer to non-EU countries
In principle, we only use your personal data within our company.
If and insofar as we involve third parties in the performance of contracts (such as logistics service providers), they will only receive personal data to the extent that the transfer is necessary for the corresponding service.
In the event that we outsource certain parts of data processing ("order processing"), we contractually oblige order processors to use personal data only in accordance with the requirements of data protection laws and to ensure the protection of the rights of the data subject.
Data transfer to bodies or persons outside the EU outside the case mentioned in this declaration in section 4 does not take place and is not planned.

Data protection officer
If you have any questions or concerns about data protection, please contact our data protection officer:
Torsten Brauns